Bedding Warranty Claim

Sleep Center Mattress would like to thank you for your bedding purchase. We appreciate you taking the time to express your concerns that you are experiencing with your bedding.

We have listed common concerns and possible solutions that may be useful to your specific situation.

Body Impressions:
   Body impressions are a natural occurrence in any mattress and are an indication that your bedding is conforming to your individual contours. These can be smoothed out, or avoided, by turning your mattress end to end every two weeks for the first three months and once every two months thereafter.

Squeaks or Noise:
   These usually originate from either the bed frame, headboard or the footboard. To locate, remove the mattress and foundation from the bed frame. Check the frame by pushing down on all sides and corners and in the middle. If the noise cannot be found, replace the foundation on the frame and repeat the test. Finally, replace the mattress and repeat.

Handles:
   Because the mattress handles are intended for use in positioning the mattress, not lifting, handles that have pulled out are not covered under most warranties.

If the manufacturer of your bedding:

   is either Serta , Spring Air , Better Homes & Gardens , Corsicana , or IBC, please contact them directly. These manufacturers want to work with you on your warranty concerns.

   is Tempur-Pedic ®, they prefer to work with you directly on any warranty concerns you are experiencing. Review the following forms to assist you in completing your warranty claim then contact Tempur-Pedic ® directly at 800-753-1130 or visit their website at www.tempurpedic.com.

   is regaurding a NON Tempur-Pedic ® branded, Leggett & Platt Adjustable Base, they prefer to work with you directly on any warranty concerns you are experiencing. They can be contacted directly at 800-888-4569 or visit their website at www.lpadjustablebeds.com.

   is either Stearns & Foster , Simmons , Sealy , Restonic , Visco Kidz , or Sleep Center Select please continue or you may find more information by going directly to their website by clicking on their names listed above. If your manufacturer is not listed above, please contact us by email or by contacting your local store.

Please read and accept the following terms and conditions:

• In order for your limited warranty to be valid, you must be the original consumer (purchaser). Therefore, you must provide proof of original purchase. Your proof of purchase is required or the bedding will not be covered by warranty. If you are unable to locate your proof of purchase, please contact us by email or by contacting the location you purchased from. We may be able to retrieve records of your purchase, but cannot guarantee it. It is the customers responsibility to keep these records.

• Expect to pay a pro-rated usage charge should the bedding be returned during a pro-rated warranty period.

• Expect to pay a delivery charge for Sleep Center Mattress to pick-up defective bedding and deliver new replacement bedding. Manufacturer warranties do not cover transportation and inspection costs.

• Expect to receive bedding of equal or greater value if identical material is not available. There is no guarantee that the product you receive will have the same tick/cover or construction as your current mattress or foundation.

• The mattress that is being replaced MUST be returned back to Sleep Center Mattress. If the mattress is not returned, the warranty replacement will not be issued.

The following are NOT covered under the manufacturer warranty.

• No record/proof of original purchase

• No label and/or law tag on bedding

• Bedding sold "as-is", clearance models, floor samples, & new model samples

• Cover has stains, soiling, burns, or pilling not reported within 48 hours of delivery

• Handles pulled out

• Body depressions of less than 1 1/2"

• Bed height

• Sheets not fitting

• Comfort preference:

° Too soft

° Too hard

° Don't like

• Bedding being replaced does not have same tick or color as other piece without defect

• Wet

• Unsanitary

• Stained

• Abuse (burning, excessive folding)

• Bed border wire, which runs along the parameter of the mattress and foundation, bent due to moving or bending the sleep set not reported within 48 hours of delivery

• Quilting or needle pattern matches product specifications but does not match dealer floor sample

• Other-piece in set is being replaced

• Mattress damage due to inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as a part if a total sleep set

• Loose stitching, seam separation and rip in fabric not reported within 48 hours of delivery

• Structural damage due to improper bed frame. This warranty applies to King and Queen size mattress and foundation ONLY if used on appropriate frame with a rigid center support having at least one central leg that extends to the floor or five cross slats